Privacy Policy | Morgans Residential

This website is operated by Morgans Residential Sales and Lettings. We take your privacy very seriously therefore we urge to read this policy very carefully because it contains important information about us and:

  • the personal information we collect about you, our users
  • what we do with your information, and
  • who your information may be shared with



Who we are

Morgans Residential Sales and Lettings ('we' or 'us') are a 'data controller' for the purposes of the Data Protection Act 1998, (ie we are responsible for, and control the processing of, your personal information).


Information we collect

a) Personal information you provide to us

Information we collect about you will differ depending on whether you are in contact with the Sales department or the Lettings Department.  We have listed this information as separate below: 

For Sales we collect the following personal information that you provide to us:

name
address
e-mail address
telephone number(s)
country of residence
employment status

For Lettings we collect the following personal information you provide to us:

name
address
e-mail address
telephone number(s)
country of residence
employment status
NI number
Date of birth
Current and forwarding address
Guarantor details
CCJ and Bankruptcy information
Next of Kin or emergency contact information
Car registration information
Bank details and statements
Insurance details
Rentsmart registration information (landlords)
Proof of property ownership (landlords)
Professional indemnity insurance (trades and contractors)
VAT registration information (trades and contractors)
(Not all of these will apply in every case)

Some examples of when we collect this information include:

when requesting valuations
when requesting property details
when booking appointments
when requesting fee information
when accessing plans and photos
when requesting  tenancy application details
when appointing contractors


b) Personal information provided by third parties

We may receive information about you from other sources. This information may include:

credit referencing
landlord referencing
mortgage information
employment reference
bank information
solicitors details
moneylaundering information

We will add this information to the information we hold about you for the following purposes:

to check credit-worthiness
to check tenant suitability
to ensure against fraudulent activity
to ensure against money laundering activity
to confirm legal contacts for contractual purposes


c) Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

shall consent on their behalf to the processing of their personal data;
shall receive any data protection notices on their behalf; and
shall consent on their behalf to the transfer of their personal data abroad.


d) Monitoring and recording communications

We may monitor communications such as emails and telephone calls for the following purposes:

quality assurance
training
compliance
fraud prevention
managing disputes


How we use the information we collect

We collect information about our users for the following purposes:
managing accounts
managing tenancies
marketing purposes
statistical analysis of market conditions


Who your information may be shared with

We may share your information with:
Credit reference agents in accordance with our credit checking policy below
Law enforcement agencies in connection with any investigation to help prevent unlawful activity


Marketing

We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message or automated call.

We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition etc). If you do opt in to receive such marketing from us you can opt out at any time (see 'What rights do you have?' below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.


Credit checking

We may do a credit check on you so that we can make credit decisions about you and members of your household, and to prevent and detect fraud and money laundering. Any such search will be recorded on the files of the credit reference agency.

We may also disclose information about how you conduct your account to credit reference agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked.

Other credit businesses may use your information to:

make credit decisions about you and the people with whom you are financially associated
trace debtors, and
prevent and detect fraud and money laundering

If you provide false or inaccurate information to us and we suspect fraud, we will record this. If you want to see your credit file, please contact the credit reference agency which we use Rent4sure.


Keeping your information secure

We will use technological and organisation measures to keep your information secure. These measures may include the following examples:

all data is stored on a secure server
personal passwords required on all accounts

However, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.


What rights do you have?

Right to request a copy of your information

You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please:

  • email, call or write to us (using the contact details below)
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • let us know the information you want a copy of, including any account or reference numbers, if you have them

We may ask you to pay a fee before sending this information to you.


Right to correct any mistakes in your information

You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:

  • contact us using the contact details below
  • let us have enough information to identify you (eg account number, user name, registration details), and
  • let us know the information that is incorrect and what it should be replaced with


Right to ask us to stop contacting you with direct marketing

You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:

  • email, call or write to us (using the contact details below)
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone)

From time to time we may also have other methods to unsubscribe from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.


Changes to the privacy policy

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.


Contacting us

If you have any questions about this policy or the information we hold about you, please contact us by:

e-mail: privacy@morgansresidential.co.uk

 

post:

1A-1B Heol-y-Deri
Rhiwbina
Cardiff
CF14 6HA

or

telephone: 02920 521400

Calls will be answered at the following times:

Monday - Friday 9.30 to 5.30

We may record calls for quality and training purposes.

 

Note. All information on this page is copyright of Morgans Residential

Top